Frequently Asked Questions
Everything you need to know about your journey to glowing skin.
Are your skincare products suitable for sensitive skin?
Yes, many of our products are formulated specifically for sensitive skin. We recommend checking the ingredient list on each product page or consulting with our online estheticians for a personalized recommendation.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental United States. Express shipping options are available at checkout if you need your glow-up essentials sooner.
What is your return policy for opened products?
Due to the hygienic nature of skincare, we can only accept returns on unopened and unused products within 30 days of purchase. If you experience an adverse reaction, please contact our support team immediately.
Do you offer international shipping?
Currently, Totality Medispa & Skincare ships to the United States and Canada. We are working on expanding our reach to more countries in the near future.
How can I track the status of my delivery?
Once your order is processed, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey to your doorstep.
Are your products cruelty-free?
At Totality, we are committed to ethical beauty. The majority of our curated brands are 100% cruelty-free and do not test on animals.